No. This is what private ftp accounts and FTP Today are all about!
By default, each username/password is jailed to their own home directory.

Exception #1 - If you want to share files among multiple users, you can simply tell them to login with the same username/password.

Exception #2 - It is possible to "nest" home directories and thereby create a "parent" type account that can get to multiple users' files and folders ("children").

Exception #3 - The Site Administrator account is also a Master FTP account, with full access to all files and folders.

Yes, we support every method of FTP encryption. Learn more...

Click here for more details or contact FTP Today sales at 1-877-FTP Today (1-877-387-8632 ext 1) for a complete discussion.

FTP Today's data center partner has successfully completed a SAS-70 Type II audit, an internationally recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA). Performed by a major public accounting and auditing firm, the SAS-70 is an independent report on the design of  our data center partner’s business processes.

The SAS 70 Type II report shows that FTP Today's description of certain relevant controls over information technology related to its San Francisco data center and hosting operations is fairly presented and that such controls have been suitably designed to achieve their specified control objectives.

We do not believe that any of our direct competitors can make the above claims, making FTP Today your only choice for full, piece-of-mind security.

FTP Today does not typically allow anonymous FTP for security and bandwidth reasons.  Please read our Acceptable Use Policy.

We can offer you a dedicated server with anonymous FTP enabled, but in this case you will not receive unlimited bandwidth.  Bandwidth costs money and anonymous FTP typically uses lots of bandwidth.  You should not expect to find "unlimited anonymous FTP" from any provider.

We have made a few rare exceptions on our shared-server accounts however, if we accept your account with anonymous functionality, we will certainly charge you a higher fee and will limit your anonymous bandwidth usage.

1. Site Administrator - one master user with full access to everything
2. End User - a user with a private "home directory"

Group Administrator Accounts
It is possible to create a middle-level user that will have access to other end-user home directories without jeopardizing the privacy of each end user from one another.  Some may refer to this as a group of users with a "group admin" account.  Think of this as "nested" folders belonging to different users.

Common Folder Sharing
Sharing the same files among several end users is possible when you give multiple people a common user id and password with which to log in, such as "projectX".  It is not a problem to have more than one person simultaneously login with the same user id.

Transfer and bandwidth are actually two different terms, though many times the terms are mistakenly used interchangeably. In reality, Transfer = Bandwidth Usage.

Transfer is the quantity of bytes per month your FTP site uploads and downloads.  Unlike most hosting services that limit monthly transfer or bandwidth usage, charging you extra when you go over a set limit, with FTP Today your monthly transfer is UNLIMITED.
 
Bandwidth is the speed of transfer, or how many bits per second the server can send and receive.  In other words, it is the "size of the pipe" or the maximum rate of flow. Each FTP Today server is connected to a Cisco switch via 100 Mbps of bandwidth.  Since most users have DSL or Cable at their end, what that means is that your FTP Today FTP site can handle many simultaneous high-speed transfers!

That depends entirely on the speed of your Internet connection.  Those with broadband connections like DSL, cable and T1 will be able to upload or download much faster than those with 56K modem connections.  With a good connection, a 10MB file should take less than a minute to download.

Also, keep in mind that most DSL and cable companies limit your upload bandwidth significantly, compared to your download bandwidth, so uploads may take longer than downloads.

Your FTP Today site will be able to handle multiple simultaneous connections from high-speed users and keep up with them all.

Using BGP4 routing protocol, FTP Today's network allows your data to travel over the optimal path to reach its destination. This is done through utilizing direct connections to several leading Internet backbone providers. The result is a solid, secure and fast FIBER OPTIC connection between your FTP site and your customers. 

What does all this mean for your business?  FTP Today's state-of-the-art network delivers faster and more reliable service.  And our commitment to adopting the best technologies available means that we'll continue to provide unbeatable speed and reliability.

In order to proactively notify you of near-limit conditions, our systems will automatically e-mail the address of your choice whenever you reach 90% of your storage quota and again at 100% of storage quota. Our servers allow you to go up to 120% of your storage quota.  At that point you must delete enough files to bring the account below 100% or contact us for a quick upgrade. 

Because of our advanced system management software, we can allocate you more space in just a few seconds, and can do so without taking your FTP site offline!

FTP Today gives you full remote site management capabilities (details).  Log in to your secure Site Admin URL and you can add, change, delete users, and much more.

FTP Today has the most advanced systems, management and security of any company in our industry.  Click here to learn more.

1. FTP Today's servers are accessible through redundant connections to the Internet, whereas your own server would likely have a single point of failure.
   
2. There are significant costs associated with managing your own server, including the ISP cost for a dedicated Internet circuit (usually $600 per month and up for a 1.5 Mbps T1 circuit, or twice that for redundant connections) and the necessity to devote hardware and personnel to managing that server.  Compare this to the small costs of FTP Today.
   
3. FTP sites generally take up lots of bandwidth, so if your single internet connection is bogged down with file transfers, your transfer rates may suffer. Your other use of your internet connection (for browsing and e-mail) would also suffer from this bottleneck.
   
4. Putting a server on your own network potentially opens your entire network up to security issues, hacker attacks, etc.

Please note that the emergency pager system is not to be used just because you have something you consider urgent to discuss with support; it is only to be used if your site in completely non-responsive and appears to be down.

Please click here for our support site.

FTP Today's Virtual Dedicated Server (VDS) Technology fundamentally gives you your own UNIX environment. “VDS Hosting” allows each FTP site to operate independently from all other FTP sites on the same physical machine. Within a physical machine, Virtual Dedicated Servers have their own server software that runs inside an isolated file directory and provides autonomy for each FTP site. Security within a VDS environment is unparalleled to that of the “Virtual Hosting” environment.  Click here for more details.

Yes.  We will give your site a dedicated, fixed IP address.  Your DNS provider, usually your web and e-mail hosting company, will simply point the new host name to this IP address,

for example:
ftp.mydomain.com
or
myftp.mydomain.com

We can also register and host your domain's DNS for additional registrar fees of $25 per year.  Or, we can host your website, e-mail and ftp site for additional website hosting fees. Discounts will also be provided for combining website and ftp hosting.

All accounts also include an FTP Today.com hostname, such as:

mycompany.FTP Today.com

Not with FTP Today.  We install a special browser-based Java FTP client on your FTP site at no extra charge.  We also offer optional encryption or a custom look to the Java client for small additional fees.

Yes. FTP Today is compatible with every third-party FTP client software, such as WS_FTP, CuteFTP or Fetch.  We also offer optional encryption support for software that supports FTPS (SSL).

We will put you on the fast track by adding your logo and color scheming the applet right after you sign up for the $5 option.  You can further customize it yourself, or use any competent HTML designer.  See some examples here.

Some FTP client software can also connect over multiple "threads".  This is the same as logging several times with the same username and sending several files at the same time.  FTP Today allows multi-threading.  See our plan details.

And the best part is that our servers and network are so fast that we can handle many simultaneous high-speed connections or threads without slowing anybody down!

FTP (File Transfer Protocol) is the simplest and most secure way to exchange files over the Internet.  The most common use for FTP is to 'download' files from the Internet, most typically software. FTP also allows uploads.

An FTP site is a place on the Internet to store files for delivery to other persons.  One person uploads (copies) the files to the FTP site, then the other person downloads (copies) the files from the FTP site.  Either person can then delete the files from the FTP site.

FTP was designed with security in mind and requires a password for access. However, it also allows for guest logins to public areas. These areas are set up by site administrators and generally contain software and other public information. This guest access is typically what you would use with your Web browser. Guest access is also called "Anonymous FTP" and is not permitted at FTP Today (see above).  If you click on a hyperlink that begins with ‘FTP://’ you are most likely being directed to the guest area of an FTP server. FTP works great for this and provides nearly instant gratification. 

Aside from the cool features of FTP, it is generally thought of as a more efficient protocol than HTTP. This means that larger files are transported more quickly with FTP—something all of us surfers really appreciate. This efficiency comes with a price (doesn’t this always happen?) because FTP servers are usually more difficult to set up correctly than HTTP servers.

Depends on What You’re Looking For
 
So, which one should you use if you are setting up a download area on your Web site? It depends. If you are offering smaller files (under 1.5MB) and don’t need to be bothered with file access security, then HTTP is for you. If your files are large, you need to administer your downloadable files from a remote location, or you have to take advantage of access security, FTP is your best choice.

Actually, almost everybody does use FTP, they just don't know it. Many of the large files (images, programs, etc.) people download from the Internet actually come from what are called "FTP servers".

FTP Today gives you that same capability, but better. From your customers' perspective, you are delivering files the same way large technology companies deliver software and other files over the Internet. So, FTP Today is not only fast and inexpensive, it also enhances your credibility.

For monthly accounts, yes.  For annual prepaid accounts we also prefer credit card, but we will also accept purchase order / check or money order.  New accounts requesting annual invoicing will have to put a minimum of one month on their credit card if they require same day setup.

You will receive both an e-mail invoice and an e-mail credit card receipt on every billing cycle anniversary, whether monthly or annually.  You will also be able to login to our secure online billing system and view or print full page invoices, review billing history, update your credit card, and more.

Yes, all charges are in U.S. Dollars.  Your credit card bank will receive charges in US Dollars and convert to other international currencies at prevailing rates.

No, but you can sign up and then cancel before the next renewal.

One Month, assuming you signed up for Monthly service.  All sites will be automatically renewed until we receive notice of cancellation.

Please note that we do not take advance orders for cancellation such as "terminate my account at the end of the month".  Your account will be terminated immediately on the day you give notice.  We accept notice to cancel within as little time as the SAME DAY you are charged for renewal, and we can void that day's charge if notified the same day.

There are no setup fees, except if you order the FTPS (SSL) add-on or if you order a dedicated server.

Annual upgrades are handled differently.  First, a pro-rata credit is placed on your account for the remainder of the previous billing cycle.  Then a new 12-month billing cycle is invoiced on the day of the upgrade, less the applied credit.  Thus your next annual renewal date is now also later.