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Frequently Asked Questions

Security Questions
Can one user see another user's files?
Do you provide for encrypted transfers?
Is your FTP service HIPAA compliant?

Quality of Service Questions
Why should I outsource my FTP server?
How fast and reliable is the FTP Today network?
Do you provide 24/7 support?
Why do you have a storage limit when you offer unlimited transfer?
Does FTP Today back up my data?
Will you notify me if I am running out of space?

Functional Questions
Will my users need FTP client software?
Can I brand the Web FTP Client with my own logo?
Can I use my own domain name?
Can I distribute files with anonymous FTP?
How do I administer my FTP site and my users?
How many types of users or groups can I have?
How many users can connect simultaneously?
Can I exceed my storage limit?
Can I set storage limits on my users?

Technical Questions
What is FTP?
What is an FTP site?
What is the difference between FTP and HTTP?
How fast can I transfer files?
What is Unlimited Transfer or Unlimited Bandwidth?
Is there any File Size limit?

Billing Questions
Do I need to pay be credit card?
Do you send me an invoice and a credit card receipt?
Do you bill in multiple currencies?
Is there a setup fee?
Are there any upgrade fees?
Is there a minimum contract period?
Do you offer temporary FTP hosting?
Do I get a partial refund when I cancel my service?
If I prepay for a year, can I get a partial refund if I terminate early?

FAQ » Do you provide 24/7 support?

Do you provide 24/7 support?

We have gone to great lengths to provide a service that is guaranteed to be reliable and is easy to self-manage. When you do need assistance, you can access a detailed support knowledge base which provides answers to most technical problems.

For direct communications with our support staff, we provide an online ticket system, knowledge base and a toll free phone number for not only you, but for all your end users! And we refuse to outsource our technical support to an overseas operation simply to say we have a 24/7 staff. Our knowledgeable support staff is available every work day during hours that adequately cover all U.S. time zones.

Given all of the preceding, should you think your site is down at any time*, 24/7/365, we have an emergency pager system connected to our toll-free number that will contact a senior support technician no matter where that person is and no matter what they are doing.

* The after-hours emergency pager system is reserved for proven server outages only.

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