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Pre-Sales FAQ

Frequently Asked Questions

Security Questions
Can one user see another user's files?
Do you provide for encrypted transfers?
Is your FTP service HIPAA compliant?

Quality of Service Questions
Why should I outsource my FTP server?
How fast and reliable is the FTP Today network?
Do you provide 24/7 support?
Why do you have a storage limit when you offer unlimited transfer?
Does FTP Today back up my data?
Will you notify me if I am running out of space?

Functional Questions
Will my users need FTP client software?
Can I brand the Web FTP Client with my own logo?
Can I use my own domain name?
Can I distribute files with anonymous FTP?
How do I administer my FTP site and my users?
How many types of users or groups can I have?
How many users can connect simultaneously?
Can I exceed my storage limit?
Can I set storage limits on my users?

Technical Questions
What is FTP?
What is an FTP site?
What is the difference between FTP and HTTP?
How fast can I transfer files?
What is Unlimited Transfer or Unlimited Bandwidth?
Is there any File Size limit?

Billing Questions
Do I need to pay be credit card?
Do you send me an invoice and a credit card receipt?
Do you bill in multiple currencies?
Is there a setup fee?
Are there any upgrade fees?
Is there a minimum contract period?
Do you offer temporary FTP hosting?
Do I get a partial refund when I cancel my service?
If I prepay for a year, can I get a partial refund if I terminate early?

FAQ » Does FTP Today back up my data?

Does FTP Today back up my data?

Yes, with Continuous Data Protection (CDP).

Complete Backup
for Disaster Recovery or
for Restoring Accidental Deletions

In the rare event of a system failure more serious than that which our purpose-built redundancies already protect, every FTP server is further protected by a Continuous Data Protection (CDP) backup system.

Built for Disaster Recovery

We take server snapshots every 4 hours and keep a minimum of 15 recovery points. This means we can restore a complete system to the state it was in no more than 4 hours prior to system failure.

Built for Convenience

In the event you accidentally delete something from your site, our 4-hour snapshots and 15 recovery points allow us to go back up to 60 hours from the time you notify us of your mishap and recover any file or files you may have deleted.

Built for Privacy and Regulatory Compliance

Our CDP Backup system uses a Storage Area Network (SAN) and is not tape-based. No off site backups are either made nor are necessary to protect your data. The practice of not taking data off site is a standard requirement of many of the industries that we serve, for example those companies under HIPAA regulations must be assured that for privacy reasons their data is kept safe and is not copied to tapes that are carried off site or retained for several days after the original file is deleted.

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