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Frequently Asked Questions

Security Questions
Can one user see another user's files?
Do you provide for encrypted transfers?
Is your FTP service HIPAA compliant?

Quality of Service Questions
Why should I outsource my FTP server?
How fast and reliable is the FTP Today network?
Do you provide 24/7 support?
Why do you have a storage limit when you offer unlimited transfer?
Does FTP Today back up my data?
Will you notify me if I am running out of space?

Functional Questions
Will my users need FTP client software?
Can I brand the Web FTP Client with my own logo?
Can I use my own domain name?
Can I distribute files with anonymous FTP?
How do I administer my FTP site and my users?
How many types of users or groups can I have?
How many users can connect simultaneously?
Can I exceed my storage limit?
Can I set storage limits on my users?

Technical Questions
What is FTP?
What is an FTP site?
What is the difference between FTP and HTTP?
How fast can I transfer files?
What is Unlimited Transfer or Unlimited Bandwidth?
Is there any File Size limit?

Billing Questions
Do I need to pay be credit card?
Do you send me an invoice and a credit card receipt?
Do you bill in multiple currencies?
Is there a setup fee?
Are there any upgrade fees?
Is there a minimum contract period?
Do you offer temporary FTP hosting?
Do I get a partial refund when I cancel my service?
If I prepay for a year, can I get a partial refund if I terminate early?

FAQ » What is Unlimited Transfer or Unlimited Bandwidth?

What is Unlimited Transfer or Unlimited Bandwidth?

Transfer and Bandwidth are actually two different terms, though many times the terms are mistakenly used interchangeably. In reality, Transfer = Bandwidth Usage.

Transfer is the quantity of bytes per month your FTP site uploads and downloads.  Unlike most hosting services that limit monthly transfer or bandwidth usage, charging you extra when you go over a set limit, with FTP Today your monthly transfer is UNLIMITED.

Bandwidth is the speed of transfer, or how many bits per second the server can send and receive.  In other words, it is the "size of the pipe" or the maximum rate of flow. Each FTP Today server has 100 Mbps of bandwidth available to it. Since most users have DSL or Cable at their end, what that means is that your FTP Today FTP site can handle many simultaneous high-speed transfers!

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