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Frequently Asked Questions

Security Questions
Can one user see another user's files?
Do you provide for encrypted transfers?
Is your FTP service HIPAA compliant?

Quality of Service Questions
Why should I outsource my FTP server?
How fast and reliable is the FTP Today network?
Do you provide 24/7 support?
Why do you have a storage limit when you offer unlimited transfer?
Does FTP Today back up my data?
Will you notify me if I am running out of space?

Functional Questions
Will my users need FTP client software?
Can I brand the Web FTP Client with my own logo?
Can I use my own domain name?
Can I distribute files with anonymous FTP?
How do I administer my FTP site and my users?
How many types of users or groups can I have?
How many users can connect simultaneously?
Can I exceed my storage limit?
Can I set storage limits on my users?

Technical Questions
What is FTP?
What is an FTP site?
What is the difference between FTP and HTTP?
How fast can I transfer files?
What is Unlimited Transfer or Unlimited Bandwidth?
Is there any File Size limit?

Billing Questions
Do I need to pay be credit card?
Do you send me an invoice and a credit card receipt?
Do you bill in multiple currencies?
Is there a setup fee?
Are there any upgrade fees?
Is there a minimum contract period?
Do you offer temporary FTP hosting?
Do I get a partial refund when I cancel my service?
If I prepay for a year, can I get a partial refund if I terminate early?

FAQ » Why should I outsource my FTP server?

Why should I outsource my FTP server?

Here are just a few reasons:

  1. FTP Today's servers are accessible through redundant connections to the Internet, whereas your own server would likely have a single point of failure.
  2. FTP Today's servers are dedicated file transfer systems that are tuned for high performance file transfer, whereas an in-house server would likely be multi-purpose.
  3. There are significant costs associated with managing your own server, including the ISP cost for a dedicated Internet circuit (usually $500 per month and up for a 1.5 Mbps T1 circuit, or twice that for redundant connections) and the necessity to devote hardware and personnel to managing that server. Compare this to the small costs of FTP Today.
  4. FTP sites generally take up lots of bandwidth, so if your single internet connection is bogged down with file transfers, your transfer rates may suffer. Your other use of your internet connection (for browsing and e-mail) would also suffer from this bottleneck.
  5. For multiple simultaneous connections, you simply can't afford to provide the bandwidth to match FTP Today without spending thousands of dollars per month.
  6. Putting a server on your own network potentially opens your entire network up to security issues, hacker attacks, etc.

 

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